Agreement

Our terms and conditions are a legal binding between Econnective (us, we, our) and The Customer (you, your, yourselve), by utilizing our services it is established that you agree to enter in a legal contract by your own wish; further that you bound yourselve by these terms and conditions and cannot disagree with it after it has been commissioned; moreover, that you will not challenge us in any court of law.

The procedure to book a collection online

Please fill online pickup request form completely.

The online form requests Sender, Recipient and Shipment detail.

Make the payment online via reliable PayPal payment processing service, you don't have to have a PayPal account to make the payment, you can pay as a Guest.

Once you have made the payment, we will contact you to confirm the booking.

A reference number of your shipment booking will be provided at the end of process.

Prohibited items to send via courier

Prohibited Items: The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment.

Animals (including birds, fish, insects, larvae, pupae etc)

Animal products (including but not limited to ivory, fur and garments trimmed with fur)

Antiques and art work

Bullion

Cash (including bank notes and currency)

Cash-like negotiable instruments in bearer form (including but not limited to bank notes, currency and vouchers)

Complete firearms and firearm parts, ammunition, explosives, weapons

Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dryice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulation

Designer clothing, apparel, accessories over £250 in value

Electronic Items - In total no more than 2 electronic items per package i.e. desktop computers, MP3 players or any other electronic components. The entire package may not contain more than 2 lithium batteries which must be contained within the electronic items. The package must not exceed £1,000 in total value

Flowers and plant products

Human remains or ashes

Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)

Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition

Jewellery over £1,000 in value

Laptop Computers - No more than 1 laptop computer per package. The entire package may not contain more than 1 lithium battery which

must be contained within the laptop. The package must not exceed £1,000 in total value

Loose lithium batteries

Legal drugs and pharmaceutical products over £250 in value

Medical samples (including but not limited to bodily fluids and tissue samples)

Mobile Telephones - No more than 2 mobile telephones together with accessories. The entire package may not contain more than 2 lithium batteries which must be contained within the mobile telephones. The package must not exceed £500 in total value

Personal Data - Packages containing unencrypted personal data in electronic format

Perishable items that require a temperature controlled environment

Pornography

Prescription drugs and pharmaceutucal products

Tax stickers / banderols

Tobacco

Restriction to send certain items

Restricted Items: The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No transit cover or guarantees whatsoever will apply to these items. THESE ITEMS ARE SENT AT YOUR OWN RISK.

Food items (Perishable) All areas

Furniture (Unless Flatpacked)

Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelaine/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these matierals)

Laptops / Monitors / Computers

Perishable goods

Personal Affects

Plants / Seeds / Flowers / Plant derivatives

Televisions / Plasma & TFT Screens, Monitors

Unaccompanied baggage / Suitcases

White Goods -fridges, ovens- (also known as range, stove, cooking plate, or cooktop), Microwaves, dishwasher, Washing Machine etc.)

Watches with an individual value over £1,000

We will not accept any materials and products that may be dangerous or hazardous to handling staff.

To comply with strict regulations we will not carry any substances classified as dangerous in the latest edition of the IATA publication.

Also prohibited are: Shipments with inherent vice; Shipments which by their nature are likely to soil, impair or damage persons, merchandise or equipment; Goods the carriage of which is prohibited by law in the country of origin, transit or destination; Goods which attract excise duty or which require special facilities, safety precautions or permits.

It is the sender’s responsibility to comply with current government regulations or laws applicable in each country. Not all commodities can be shipped to all countries.

Further information is available on request. Please contact us before placing any order if you are unsure of the classification of your consignment. Failure to declare dangerous goods can lead to prosecution, heavy fines and imprisonment.

Surcharges may apply to a shipment

Remote Area Service Surcharge

The ShipCentre is committed to provide one of the best courier services to our customers. These courier companies are committed to provide delivery services to most parts of the World however, due to the high degree of inaccessibility of some locations, additional costs are incurred.
Remote Area surcharge applies to those shipments which requires special arrangements. The surcharge varies for each courier company.
To compete most effectively in the international market, courier services have expand their already vast network and infrastructure, it is good to know that less than 2% shipments are currently delivered to remote locations.

Overweight Piece Surcharge

Overweight surcharge applies to each peice in a shipments by all courier companies, chargeable weight limit varies for each courier company available at The ShipCentre. This covers extra handling requirement for such peices in a shipment, which fall outside standard operational processes of the chosen courier company.

Using FedEx Account policy at The ShipCentre

At The ShipCentre, customer who do not have account or who do have account are welcome.

FEDEX ACCOUNT HOLDERS

Customers who have FedEx account, they must understand the rules of

WHAT IS ALLOWED

At The ShipCentre if a shipper sends a package with a FedEx account, they can:

Provide FedEx Air Waybill to ship a package.

Login into their FedEx account using a computer available within The ShipCentre to generate their own Air Waybill.

When using The ShipCentre services, you will be liable to pay for the services (but not limited to) you use:

Using computer terminal at The ShipCentre.

Printing your document.

Printing your label.

Using a computer terminal for printing label

Asking for a service to print a label by e-mail, whatsapp or USB drive.

Pouch for labels.

Packaging tape.

Packaging material. (i.e. Bubble wrap, packaging film, packaging peanuts)

Boxes, Flyers, Envelope.

Paper Cutting.

Paper Binding.

Use of Passport Photos, Internet, Print, Copy, Scan Services

Handling Fee when drop of a package with a shipping label.

SEE DROP OFF SECTION FOR MORE DETAIL
WHAT IS FORBIDDEN TO

Give a FedEx account number at The ShipCentre and ask to charge on it.

Ask The ShipCentre to generate label using their FedEx account.

Pay at The ShipCentre and reclaim the money on a FedEx account AFTER the package has been dispatched.

NON FEDEX ACCOUNT HOLDERS

Customers who do not have FedEx account they do not need to create a FedEx account, The ShipCentre help them ship their package via FedEx without getting into the hassle.

When shipping a package at The ShipCentre, you pay directly to The ShipCentre using credit/debit card or cash.

Refund Claims

To claim your refunds for the FedEx shipment sent via The ShipCentre, you must e-mail us the detail of your shipment, refund claim reason any photographic proof, air waybill number, original invoice showing the cost of the goods you shipped.
Please note that you cannot file a claim of refund directly with FedEx or any financial institution i.e. Bank or Online Card Processing services.
Claiming a refund direct with FedEx or financial instituation i.e. Bank or Online Card Processing services will result in legal dispute between The Customer and The ShipCentre, The ShipCentre will execute chargeback, report The Customer's detail to debt collectors and credit reference agency.
You must file your claim through The ShipCentre within 15 days of shipment delivery.
There is no refund applicable for a shipment delayed due to Customs Clearance or Act of God, i.e. Bad weather, Storm, Earth quake, Tsunami, flood etc. ; in addition, where it is reported any incident which result in blocking the access to the delivery area or zone, i.e. road work, road blockage, terrorism, police and building works restricting access to the place to deliver.
The refund claim has to be approved by FedEx to enable The ShipCentre refund a customer.
The ShipCentre will refund only the amount received by FedEx.

Refund for shipment cancellation

Please note that the following rules apply for shipment cancellation.

If you wish to cancel your shipment which has not been scheduled and not picked up, you may get full refund if you cancel within 24 hours.

If you wish to cancel your shipment after 24 hours and which has been scheduled and ready, we can cancel your shipment however it incurs an admin fee.

If you wish to cancel your shipment which has been picked up then we cannot cancel it and there's no refund.

ShipCentre Policy

The ShipCentre's staff take every measure to secure the contents of all the shipments.
However, there is a limited contents insurance available which a shipper declares on their shipment consignment document. It applies to any physical damage to the listed contents of shipment only if the damage was done within The ShipCentre by the mistake of its staff, or faulty equipment or ignorance of safety of shipment contents.
The ShipCentre does not cover any Internal Fault Claims for any content as there is no way of verification of contents working 100% perfectly before it was shipped through Us. If there is any internal Fault in any content you shipped through us, we are not responsible for such Faults Claims of the contents.
The ShipCentre is not responsible for any damages made outside of its premises. The ShipCentre can only insure your contents value under £100.00 "Value Limit", any item include in your shipment worth over the Value Limit will not be covered by us and for that we shall not be held responsible in any court of law.
Any such items which has value over Value Limit will only be accepted to send through us on the Shipper responsibility, the shipper will require to cover the cost of any damages done to the listed contents of its shipment contents if the cost of damage item is over Value Limit and if it was damaged within the ShipCentre.
If you require extra cover for any Restricted Item which has value over the Value Limit and you pay extra to The ShipCentre to insure it, that is entirely on the shipper responsibility as mentioned in the Restricted Items section, The ShipCentre does not cover the actual value of any Restricted Item to which damage was done within our ShipCentre, the shipper will only be able to claim any damages for up to the Value Limit for any Restricted Item if the damage was done within the ShipCentre.
Insurance claim must be filed in writing within fourteen days of shipment delivery or within seven days of damage notified to our customer service.
Insurance claim must be sent to P.O.Box 1001, Claims Department, 4 Little Portland St. London W1W 7JB.
Insurance claim must be sent alongwith original documents, we will return your original documents via recorded (signed for) delivery after your claim has been processed,

Insurance claim must include:

1) Claim covering letter to describe the damage i.e. how the damage happened, exactly when it happened, who was handling it, any witnesses detail alongwith their IDs. & contact detail, who received the damaged content(s) (contact detail and IDs requried).
2) Waybill which was inside the plastic pouch on your shipment box/suitecase/tube/bag/envelope/pack.
3) Shipment & Insurance transaction receipts.
4) Receipt of the damaged content(s).
5) Photographs of damaged content(s) with date and time stamp on them, The photographs must be taken at the same date of delivery. The photographs must show the original Waybill in the pouch attached to the shipment box/suitecase/tube/bag/envelope/pack.
6) Proof of ID of the Shipper (The Claimant).

Do NOT write the amount of claim you are looking for, it will be assessed by our experts.
Please note, your claim required to be filed as geniune and complete. We reserved right to dismiss any claim which does not meet our claim documentation requirement. You do not need to enquire regarding status of your claim application, you will be notified in writing about the outcome of your claim in due course, maximum time for a claim to be processed is 90 day.

Wrong Address Surcharge

If you've provided us wrong address or re-route your shipment while it is in the transit via any of the chosen courier company, a surcharge will apply, surcharge varies for each courier company available at The ShipCentre.

Packing the contents of a shipment

The Do's

1. Boxes should be durable and double-walled. Remember that items will get stacked in transit, therefore your packaging may need to support the weight of other packages.
2. Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
3. Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
4. Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.
5. Make use of cushioning materials, especially to stop your packaging contents from moving. Use strapping or strong tape to seal and secure your box.
6. Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
7. Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
8. Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box. Use "arrow-up" label for non-solid materials.
9. Repack your gifts properly. Many goods sold in attractive packaging will not be suitable for shipping. Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
10. Remember always to pack small items and flyers appropriately.
11. Protect your data discs, audio and video-tapes with soft cushioning material around each item. Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.
12. When shipping items that have sharp edges and points, ensure these are adequately protected. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
13. Always use cardboard dividers when sending flat, fragile material (such as vinyl records). When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

The Do Nots

1. Do not use bags made of fabric or cloth.
2. Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
3. Do not use cellophane tape or rope to seal your shipment.
4. Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

Cost to send a parcel with one of the courier services

Cost of shipments depend on Destination, Weight and Box Dimensions of Shipment. We provide you the most affordable prices for your shipments, discounts are available for large and/or regular shipments. See Our Tarrif >>

How long does it take to deliver a shipment to...

The shipments are subject to customs clearance - any delay by the customs clearance does not include in the refund policy. 1. USA - 1 to 3 days to key business centres and 2 - 3 days to outer regions
2. Canada - 1 to 3 days to key business centres and 2 - 3 days to outer regions
3. Europe - 1 to 3 days to key business centres and 2 - 4 days to outer regions
4. Latin America - 2 to 3 days to key business centres and 2 - 4 days to outer regions
5. Asia , Middle East, India 2 to 5 days to key business centres and 5 - 10 days to outer regions
6. Africa Oceana - 2 to 6 days to key business centres and 5 - 9 days to outer regions Next day delivery service for USA Subject to customs clearance, FedEx is committed to deliver your parcel to USA via Next Day Express delivery service. Cut-off time apply. However shipment may go under clearance by customs in the destination country and may subject to delay for which FedEx is not liable to pay any refund.

Cut-off time for sameday collection in areas outside Greater London

Cut-off time depends on your post code of areas outside Greater London and a courier service you'd like to use.

Cut-off time for sameday collection within London

Cut-off time varies for each courier service, please contact our office for more detail.

DROP OFF RULES

If you would like to drop off your package at The ShipCentre, there is a handling fee apply, check the rules of charging handling fee.

What is the handling fee?
After 01/04/2022, The ShipCentre require to have record of the packages dropped off at their centres and help customers with their shipping needs.

These charges are calculated at The ShipCentre, these charges are not transferrable to a FedEx account or shipping label. The person who is dropping off the package must pay for it.

The handling fee covers the cost of:

Validating the label

Making copies of paperwork

Maintaining the record securely

E-mailing you with a proof of drop off

Packaging material

A pouch for the label

Keeping your package securely

Overnight storage of your package

Making a booking for pickup

Handing over your package to the driver

Letting you go hands free

Rules to calculate the handling fee:

Handling charge fee varies according to the size and weight of the package.

There is a minimum handling charge no matter what the package size and weight is.

You have to check and enter the correct size and weight of the box.

If the box is large but light then you will pay for the space your package is occuping.

If the box is small but heavy then you will pay for weight of your package.

Your package may require trolley.

Your package may require additional person to carry it.

You may pay online. Cash or card also accepted at the counter.

Opening Hours over Weekends and Bank Holidays

Yes, we are open 7 days, on weekends and bank holidays; you can drop-off your parcels however, your shipment will be dispatched from our ShipCentre via FedEx or any other courier service during the working days only. (Monday to Friday excl. Bank Holiday)

Drop-off on Saturday

If you require The ShipCentre service to deliver your parcel within Greater London, you can drop it off on Saturday, you must book this service in advance by Friday 3.00pm; A proof of delivery will be provided.
FedEx does not operate on Saturday therefore there is no pickup available, you package will be dispatched on next working day.

Shipcentre deliver parcels in London with a proof of delivery and online tracking

The ShipCentre send delivery notification alongwith signature proof to the shipper via E-mail. You will be given with a tracking number which you may track online using the shipcentre website.

Opening hours of The ShipCentre

We are open 7 days

Monday to Friday 8.00am to 10.00pm
Saturday 9.00am to 9.00pm
Sunday and Bank Holidays 10.00am to 8.00pm

FedEx Saturday Delivery

Saturday delivery services are premium services which require to be pre-booked.
If a parcel was supposed to deliver in the UK on Friday, and for some reasons it did not deliver on expected day by FedEx then it will deliver between Monday to Friday except bank holiday in the UK. We can not obtain your parcel from FedEx depot and deliver to you, its out of our hands as we are an independant ShipCentre. Does FedEx deliver shipments on Saturday and Bank Holiday Monday "Saturday Delivery" is special delivery facility which is only available for some post codes in some countries. Saturday Delivery has to be pre-arranged, it is not possible to re-arrange delivery on Saturday if you have missed the delivery on Friday. There is no delivery in the UK on Bank Holiday Monday by any courier service available at The ShipCentre.

Bank Holiday Opening Hours

We are open on Bank Holiday. However, your shipment will be dispatched from our ShipCentre on working days only.

Cut-off time in London for Next Day delivery

The cut-off time for Next Day delivery is:

1) 3.30pm via FedEx
2) 1.00pm via FedEx UK
3) 3.00pm via DHL Shipping directly through courier service and require The ShipCentre assistance.
We can only advise you about it, but we recommend that you contact the courier service directly between Monday to Friday.

Tracking a FedEx parcel

Track your shipment online at FedEx website. Please have your FedEx Waybill number handy and Click Here >>

Scheduled a pick-up with FedEx

To find out status of your shipment booking by FedEx please call 03456 070 809

Expecting a delivery

Please have your shipment tracking number ready and Click Here >>

Contact The ShipCentre

We ensure that all the required information is available on our website, however if you believe you could not find the answer for your specific query than please contact customer service Click Here >>